Privacy Statement


PURPOSE

This Privacy Statement explains how we collect, store, use and protect Personal Data (information that identifies you, such as your name, address, phone number, email address, image, audio recordings etc). We have set out below what personal data we collect, how we process it and the legal basis for the processing.

Home Store + More is committed to respecting the privacy rights of visitors to its website, app and our in-store customers. This Privacy Statement provides you with details about the types of Personal Data that we collect from you, how we use your Personal Data and the rights you have to control the use of your Personal Data.

WHO WE ARE

Home Store + More is a company registered in Ireland (Company Number 382168) whose registered office is at Unit 4, Parkway House, Lower Ballymount Drive, Dublin 12 and is a data controller in respect of your data. We respect your right to privacy and will only process Personal Data you provide to us in accordance with the Data Protection Acts 2018 and GDPR laws.

If you have any questions about how we collect, store and use Personal Data, or if you have any other privacy-related questions, please contact us by any of the following means:
Email us at info@homestoreandmore.ie
Telephone us on
+353 (0)1 223 8312

THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, order number, payment details and information about your access and use of our website.

We collect personal data from you when you: (i) make a purchase online or in-store, (ii) create a Home Store + More account, (iii) use our website, (iv) register on our app, (v) engage with Home Store + More on Social Media, (vi) subscribe to our marketing communications, (vii) contact our customer care teams via any of our communication channels or (viii) enter any of our stores.

DETAILS OF PERSONAL DATA THAT WE PROCESS

Identity and Contact Data

Processing Activity

  • Collecting personal details (name, address, email, phone number, username and password) via account registration or checkout forms.
  • Managing Home Store + More Club membership.
  • Issuing service notifications (T&C changes/confirmations).

    • Purpose of Processing

  • Create and maintain your account.
  • Process purchases and deliveries.
  • Resolve order related queries.
  • Ensure eligibility of gift card redemptions.
  • Keep customers informed of service changes.

    • Legal Basis

  • Performance of a Contract;
  • Legitimate Interest.

    • Financial and Payment Data

    Processing Activity

  • Capturing and recording payment details and billing addresses.

    • Purpose of Processing

  • Authorise and settle payments.
  • Issue refunds.
  • Maintain audit trails and comply with tax/accounting obligations.

    • Legal Basis

  • Performance of a Contract;
  • Legal Obligation.

    • Transaction Data

    Processing Activity

  • Collecting personal details (name, address, email, phone number, username and password) via account registration or checkout forms.
  • Managing Home Store + More Club membership.
  • Issuing service notifications (T&C changes/confirmations).

    • Purpose of Processing

  • Process returns and customer queries.

    • Legal Basis

  • Performance of a Contract;

    • Customer Communications and Support

    Processing Activity

  • Recording and reviewing emails, calls, live-chat log, social media messages.

    • Purpose of Processing

  • Provide delivery updates.
  • Confirm Orders.
  • Monitor service standards.
  • Resolve Issues.
  • Improve customer support.

    • Legal Basis

  • Performance of a Contract;
  • Legitimate Interest.

    • Marketing Data

    Processing Activity

  • Recording your marketing preferences (e.g. whether you have opted in or out of receiving marketing communications).

    • Purpose of Processing

  • Send marketing communications.
  • Ensure you receive any offers.

    • Legal Basis

  • Consent;
  • Legitimate Interest.

    • Survey and Competition

    Processing Activity

  • Collecting survey responses (e.g. Service and Product Reviews).
  • Publishing customer reviews on the website.

    • Purpose of Processing

  • Gather feedback to improve products and service quality.
  • Facilitate promotional campaigns and brand engagement.
  • Gathering information, you provide when entering a competition.

    • Legal Basis

  • Consent;
  • Legitimate Interests for product/service improvements.

    • CCTV Data

    Processing Activity

  • Recording video footage at premises.
  • Retaining incident-review and access-control logs.

    • Purpose of Processing

  • Ensure staff, customers and premises’ health and safety.
  • Prevent and investigate incidents and criminal activity.
  • Footage may be released and or used in legal disputes where necessary.

    • Legal Basis

  • Legitimate Interest;
  • Legal obligation.

    • Special Category Data

    Processing Activity

  • Retaining a record of incidents at premises, which may include limited health data

    • Purpose of Processing

  • Resolve potential insurance or legal claims.

    • Legal Basis

  • Legitimate Interest;
  • Legal obligation.

    • CHILDREN'S PRIVACY

    If we ever need to process personal data of a child under 18 years of age, we will obtain consent from a parent or legal guardian before collecting and using the child’s information.

    MARKETING

    If you have agreed that we can contact you for marketing purposes we may send you texts, emails, push notifications and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and on-line shopping habits of customers and providing them with information on products they have viewed and related products.

    If you browse our website, you may receive banner advertisements whilst browsing other websites via retargeting campaigns with Google ads. This service is provided by Home Store + More via a reputable third-party specialist provider, through the use of ‘cookies’ placed on your computer or other device. Cookies are used to save your personal preferences, so you do not have to re-enter them each time you access our website. Cookies can be removed or disabled altogether - see cookie policy for further information.

    We provide you with the ability to control whether or not to receive e-mail newsletters or text messages. To unsubscribe from an email newsletter, please click the unsubscribe link at the bottom of any email newsletter you have received from Home Store + More. To stop text alerts, please follow the stop instructions at the bottom of any text alert you have received from Home Store + More. We also provide you with the ability to control push notifications within our app, allowing you to manage or disable them at any time through your device or app settings.

    If for any reason, you experience an issue with the unsubscribing process, please contact customer services here: Submit a request – Homestore + More

    We will never ask you to confirm any account or credit card details via email or text. If you receive an email or text claiming to be from Home Store + More companies asking you to do so, please ignore it and do not respond.

    WHO DO WE SHARE YOUR DATA WITH?

    We share your data with the following categories of third-party suppliers as an essential part of being able to provide our services to you:

  • Our eCommerce Platform Provider: we share information so that they may process transactions, screen for fraud, and conduct other activities integral to running a website. We share address and order details.
  • Order Fulfilment Partners: where you have shopped online, we will share your personal data with third parties in order to facilitate the delivery of your order. This will include couriers and supporting systems. We share contact and order details.
  • Transaction Partners: we share your information with payment providers for payment processing if you select certain options during Checkout.
  • Marketing Partners: Where you have given consent, we will share your information for marketing communications and review purposes.
  • Customer Contact Platform: Where you have contacted our customer service team through your preferred communication channel (Telephone, Email, WebChat), we share your name, contact and order details so customer service can deal with any issue you have.
  • Professional Services: We may need to disclose your personal data to our insurers and legal advisors, for example, to assist us in dealing with claims.

    • TRANSFERRING YOUR INFORMATION INTENTIONALY

    Your information is stored securely on systems located within the European Economic Area (EEA) or in jurisdictions that offer adequate level of data protection. Where we do transfer data outside the EEA, we do so under binding contractual arrangements and standard contractual clauses to ensure the same level of protection follows your data across borders.

    YOUR LEGAL RIGHTS

  • The right to ask what Personal Data we hold about you and to request a copy of this data.
  • The right to ask us to update and correct any out-of-date or incorrect Personal Data that we hold about you.
  • The right to opt out of any marketing communications that we may send you.
  • The right to have any Personal Data we hold about you erased or blocked without undue delay. We will respond to your request within 30 days of the receipt of such a request from you.
  • The right to data portability, which allows individuals to move copy or transfer personal data from one IT environment to another. You can request to obtain a copy of your personal data in a commonly used electronic format so that you can manage and move it.
  • The right to request us to cease processing your Personal Data where such processing is likely to cause substantial distress or damage.

    • If you wish to exercise any of the above rights, please contact us at: info@homestoreandmore.ie or telephone: +353 (0)1 223 8312. If you do request any of the above, we reserve the right to verify your identity and request that you provide proof of identity.

    HOW LONG DO WE KEEP YOUR INFORMATION FOR?

    We keep Personal Data for a variety of purposes and for a variety of time periods. We retain your data for as long as is necessary and proportionate to the legitimate interests of the business, including for the purposes of complying with any legal, accounting or reporting requirements.

    In determining the retention period for all Personal Data, the following are our key considerations

  • Purpose for which the data was collected and or processed
  • Sensitivity and nature of data collected
  • Risk of potential disclosure
  • Potential risk form unauthorised disclosure
  • Compliance with legal obligations

    • WHEN DO WE MAKE CHANGES TO THIS PRIVACY STATEMENT?

    We periodically revise this Privacy Statement, please review it each time you share Personal Data with us or access our website.

    Last updated December 2025